SKOVA accepts returns if the item is unopened, unused, and in its original packaging at the shipping.
Unwashed and unused items in their original condition may be returned or exchanged once approved by our Customer Service Team within 14 days of order receipt. Once approved, we will email you a USPS shipping label.
SKOVA is not liable for the loss of an item being returned to us through shipping errors with USPS. We recommend that you return it using the label we provide.
SKOVA offer refunds for returned products within 14 days of order receipt except for masks. Due to state and Federal regulations, we are not able to accept mask returns. If you receive an incorrect mask, we will send you another mask. Please do not send us any masks.
We will only offer a refund if the product is faulty beyond repair or if the same product is unavailable for exchange.
Refunds will be processed using the original tender type. Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase). Refunds can take up to 10 working days to process.
SKOVA donates a portion of profits to Oceana -- dedicated to preserving the world's oceans.